Frequently Asked Questions
What does Turlips.com sell?
We are an online store that sells digital gift cards and e-vouchers for popular brands. Customers receive their vouchers electronically via email — fast, secure, and convenient.
Is Turlips.com affiliated with the brands listed on the site?
No. Turlips.com is an independent reseller. We are not affiliated with, endorsed by, or an official partner of the brands whose products we offer. All trademarks belong to their respective owners.
How does voucher delivery work?
After payment is successfully processed, voucher codes are delivered to the email address provided at checkout. Delivery is usually instant, but may take up to 5 minutes depending on payment verification and demand.
How do I redeem my voucher?
Each brand has its own redemption steps. Instructions are included in the delivery email. If you experience any issues, our support team is here to assist.
Are the vouchers authentic?
Yes. All vouchers are sourced from verified suppliers, and every code is checked for validity before delivery.
What payment methods do you accept?
We accept secure card payments through trusted, PCI-compliant providers (Visa, Mastercard) as well as Apple Pay and Google Pay.
What should I do if I don’t receive my voucher?
If your code has not arrived within 15 minutes, please check your spam/junk folder. If it’s still missing, contact us immediately and we will assist you promptly.
What is your refund policy?
For unused and invalid voucher codes, we offer refunds or replacements as outlined in our Refund Policy page. We always aim for fast resolution and customer satisfaction.
How do I contact support?
You can reach us at: support@turlips.com
Our team responds as quickly as possible — usually within a few business hours.
Is my personal and payment information secure?
Absolutely. Our website uses SSL encryption and secure payment gateways. We do not store card details at any time.
Got further questions? Feel free to contact us!